T & C
Cancellations - We require 24 hours notice for any cancellations. If there is less than 24 hours notice, I may not be able to fill the slot. and a deposit will have to be paid for the next appointment.
No Shows - If you do not turn up for your appointment you will be charged 50% of the fee for the missed appointment before another appointment can be booked.
Late arrivals - If you arrive 15 minutes late, or more, for your appointment I may not be able to complete the groom in the time I have remaining, therefore you may have to rearrange the appointment or return to have the groom completed. FULL fee is payable.
Kennelling fee - As much as I love all of your dogs as if they were my own, I have very limited space and therefore if you arrive 30 minutes or more later than the agreed collection time you will be charged £5 per every half hour late.
Fleas - If your dog is found to have fleas we may refuse the groom until treated, or if the dog has already been admitted and grooming has commenced when we find them a flea shampoo will be used at an extra charge of £3, plus a charge of £12 to fumigate the salon. We must do this to prevent them being passed to other customers.
Pregnant dogs - I will NOT groom pregnant dogs under any circumstances. I will clip a belly strip for you, no bathing or all over trims.
MATTING POLICY
If a dog is brought to us in a badly matted condition, we WILL NOT de-matt the dog under any circumstances.
De-matting is painful for the dog and we can not knowingly cause an animal pain BY LAW.
Your options would be:
Take the dog home and de-matt yourself before returning for a groom.
Find another groomer (who will most likely say the exact same thing).
Have the dog clipped right back and start again.
Please be aware that lots of nasties hide under matts, fleas, sores, redness and self inflicted irritations. Matted dogs are much more prone to clipper rash.
Matted dogs take longer to groom as we have to be so careful as we are clipping close to the skin.
The best way to prevent matting is regular grooming, we are happy to demonstrate the coat care and equipment needed for your dog.
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